Frequently Asked Questions
Your guide to shopping with YOSOY
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
How can I return an item?
If you are not satisfied with your purchase, you can return unworn items with original tags within 30 days of delivery for a full refund.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit.
What payment methods do you accept?
YOSOY accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
Are your materials sustainably sourced?
At YOSOY, we prioritize ethical fashion. We use high-quality, durable fabrics and work with manufacturers who follow fair labor practices.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking link to monitor your package's journey.